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06/21/05

I'm really proud of my complaint to the Better Business Bureau about Philips

Filed under: Home and personal — Kyle Email @ 03:56:19 pm

Update: On 8/12/05 I received a call from the Better Business Bureau letting me know that Philips would give me a full refund. If you've also been stuck with this defective TV, know that there is a way to make Philips pay.

Marvel at my eloquent phrasing. Admire the variety of word choice. Imagine some executive sitting in his office, thinking, "Look at this guy's masterful command of diction. We should not have messed with him."

Filed against:
Philips Consumer Electronics
One Philips Dr P O Box 14810
Knoxville TN 37914

Complaint Description:
On December 18, 2004 I paid $301.97 for a TV set manufactured by Philips, model number 27PT6441/37. On January 3, 2005, the TV would not turn on. I called Philips' customer service line (ref # XXXXXX), and they told me this problem is normal, and that if I unplugged the TV and then plugged it in again, the set would work again. Again, they assured me this was normal and gave no indication that there may be something wrong with the TV (I would like to point out that the set was still under full warranty at the time). I unplugged the TV as instructed, and plugged it back in, after which it began working again. On June 14 2005, the power on the TV set stopped working again. I tried what Philips had recommended the first time I experienced the problem, but the TV still would not work. I called customer service (ref #XXXXXX) to report the problem. At this time, the TV was only under a parts warranty, and I was informed that I would have to travel 58 miles to the nearest authorized service center to have it repaired. I said I can not travel that far to have the TV set repaired, and the customer service representative (Mike) told me he would try to get approval to have the set repaired at a local shop. He also said he would try to have Philips cover the parts and labor necessary for the repair. For seven days I waited to find out what, if anything, Philips would do to fix my TV. I called several times to check their progress with my problem. At one point, a separate customer service representative told me that if Philips could not find somebody nearby to fix the TV, they may offer me a refund or replace the item. Today (June 21 2005), I received a call from Mike informing me that Philips will neither cover the cost of labor to fix the TV, nor will they cover the cost of parts if I choose to have the TV fixed at a location near my home or help me transport it to an approved repair shop. I have researched this model of TV on various websites, and have heard numerous complains similar to my own (such as those at this website: http://www.coxesroost.net/journal/2004/12/11/television-repair). It is clear that Philips has sold me a defective device, which they will not take responsibility for, now that it is past the 90-day warranty period.

Given that the problem I have encountered with my television is common to hundreds of other consumers across the country; and given that while the product was still under warranty, Philips advised me to ignore the problem rather than fix it, assuring me the product was not defective, I believe that Philips Consumer Electronics owes me one of the following:

1) A full refund for the cost of the TV set.

2) Coverage of the full cost to repair the TV set, including parts and labor, AND a guarantee that the same problem will not occur again, within a reasonable time period (at least one year).

49 comments

Comment from: MIke Pedley [Visitor]
i figured out how to fix it, it only costs 50 cents, but there is a risk that you might schock yourself to death. Now i didnt shock myself, but if you are not really confident or really stupid, dont try it
06/21/05 @ 17:07
Comment from: Kyle [Member] Email · http://www.brendoman.com/kyle
I've been reading up on that, too. I told my wife that that's an option, and she seemed to think it was a good idea, up until I mentioned the whole risk of death by electrocution bit. That turned her off, for some reason. I doubt that will be an option for us, unless I befriend an electrician in the near future.
06/21/05 @ 17:51
Comment from: Andrew [Visitor]
Would you be upset if I told you that you misspelled "complaint"? If it upsets you, I will not point it out.
06/22/05 @ 11:56
Comment from: Kyle [Member] Email · http://www.brendoman.com/kyle
You mean you actually read the whole thing? I didn't think anyone would have the patience for that.
06/22/05 @ 13:20
Comment from: Andrew [Visitor]
What can I say? Sometimes I get pretty bored at work.
06/23/05 @ 13:08
Comment from: Joe Reilly [Visitor] · http://www.livejournal.com/users/jreilly4261
Any response from Phillips or BBB yet? You may want to make a complaint to the Attorney General of Missouri: http://www.ago.state.mo.us/consumercomplaint.htm

I just sent the following letter to Phillips after reading your comments as well as complaints on C-Net, Amazon.com and a few other journals:

Hi. I'm shopping for a television and I have a concern. I generally prefer the Phillips brand for my electronics purchases. I've found them to be reliable and well-priced and I've never had cause to seek support or service for a Phillips product. So, as I said, I'm shopping for a television and I'm finding reviews of Phillips televisions online (specifically regarding model 27PT6441/37) indicating that a very common problem is occurring with televisions purchased in the fall of 2004. The issue seems to involve a faulty or inadequate fuse that causes the television to lose power after 2 weeks-7 months of use. I'm not so concerned with the technical problem. I know that once a large order of a faulty part is installed, it's virtually impossible to track down each affected unit to make repairs/replacement of the fuse.

What concerns me is the apparent lack of adequate support/attention provided to consumers who have purchased the product and reported the problem. I have to assume that a company as complex and successful as Phillips has a method for tracking consumer complaints to detect a pattern with regard to specific products. According to the consumers, Phillips has been telling them to have the product repaired at their own expense without acknowledging any failing on the part of Phillips.

I came to the Phillips website hoping to find that this was an issue that had been resolved, possibly with a recall or even a note indicating how to have the known issue resolved at Phillips' expense. I was dismayed to find no resolution of the issue on the website.

Please do something to reassure me that when one of my many Phillips products has a problem, I can count on fair and helpful support from Phillips. Generally, I trust my own experiences with products, but I'd be a fool to ignore the experiences of others in making my future purchasing decisions. Thank you for taking the time to read, research, and respond to my inquiry.

Joseph M. Reilly
07/06/05 @ 13:48
Comment from: Melissa [Visitor]
I also have a problem with that model, where can I find information on how to fix it? Please email me, I have a friend who's an electrician and could possibly fix it for me. I've had the tv for 3 months, and all of a sudden the picture is very light, with a grey cast, and there are horizontal white lines going across the screen. Also, it turns on for about 30 seconds and then shuts itself off, and the LED light near the power buttong blinks 11 times in a row, stops, then blinks once. Does anyone know what that means?
08/07/05 @ 08:51
Comment from: Melissa [Visitor]
Oops, forgot to leave my email address.....Mel7Art@norwoodlight.com
08/07/05 @ 08:52
Comment from: Carol Shreiff [Visitor]
I guess I'm lucky I got a year out of mine before the problem showed up.Is ther anything we can do about this?
08/19/05 @ 18:55
Comment from: Jack Gray [Visitor]
Just another unlucky Philips TV customer. My Philips Model No: 27PT6441/37 quit after just 6 months. I need help with this one as I'm a disable veteran. I can't get this thing to the repair shop and they won't come to me. I called Philips and they refered me to a TV repair shop that is closed down. I will continue to watch the site. I hope something will be done.
09/06/05 @ 08:34
Comment from: Sally [Visitor]
I am another unlucky Philips customer. Mine lasted one year and then nothing. but, for you that want to fix it your self it is pretty simple and takes about five minutes. Just change the fuse and also Remove thermistor #3523 and install part # 2122 6630 0019 into position 3507. You can buy this part number on raidoshack.com for 1.44 and then your fuse for the same price and then it is all fixed:) Someone helped me on the internet get the part and all taht to fix it. I am very mad at philips too!!! They wouldn't help me one bit!! no call back nothing! I will never buy another philips product again that is for sure. But, the reason I fixed this one is cause I payed 307.00 for this T.V. and a few bucks to fix it.
Thanks
09/07/05 @ 14:02
Comment from: Chiara Dittmer [Visitor]
Has anyone had problems with a Philips Plasma 42" FD9934 model besides me? I have spent hours on the phone trying to speak with someone other than a customer representative. We have had our $5,000. (call me stupid for spending that much on a t.v.) for under two years and it quit working. The part to fix it is a power supply that costs $1,000. (No, I didn't add one too many zeros.) I am ready to scream. Any suggestions. I have already written letters to their consumer complaint department and to, what I was told by one rep., is their corporate offices, After reading various comments on my computer, I have the feeling no one will care, or even have the courtesy to answer me. I could use some moral support if nothing else, Thanks,
09/16/05 @ 10:15
Comment from: Bradley Shropshire [Visitor]
I hit the wall on my model 27PT6441/37 also - was about to go buy another one (not a Phillips brand) when I found this site. Now, looks like I'm heading to Radio Shack instead. This will teach me to buy electronics at Wal-Mart.
10/02/05 @ 17:27
Comment from: Umesh Patel [Visitor]
I have same kind of problem, what should i do? How I get money back?

Thanks

Umesh
10/21/05 @ 18:03
Comment from: Adriann [Visitor]
Not suprised to find these types of messages online. What a loaad of BS. My 27PT6441/37 is just over a year old and I rarely watch TV, but when I sat down after a 12 hour day for the R&R just to see...NOTHING...I was upset. Phillips of course told me that same as all of you. Go Figure.

Anyone else try Sally's solution?
02/10/06 @ 15:27
Comment from: terry [Visitor]
My 30 inch widescreen deveoped a power supply problem 42 days after purchasing from Best Buy. We shipped the unit to A service center at my expense as the 30 day BB warranty had expired. I was told nothing was wrong with the unit, even though BB had tested the unit and found the set to be not working.Five months later the same problem reoccurs. Best Buy doesn't want to hear about the problem and Phillips will only pay for parts. neither of these companies seem to be taking care of their customers.
02/27/06 @ 21:16
Comment from: Paul [Visitor]
Hey, I have the same model philips, When I turn my tv on a white line comes across the middle, gets really bright and the tv shuts off? Im going to try the fuse but if it was blown it wouldnt work at all? maybe somethen else anyone know??
03/27/06 @ 00:30
Comment from: David Hartman [Visitor]
My wife and I purchased the same 27" set as mentioned above in October of 2004. My wife calls me while I'm on active duty to report the tv no longer turns on. I contacted Philips and they said to bring it to a repair shop 60 miles away. There was no way that my wife could transport it in a coupe and no other means to get it there. The tv has been sitting on our dining room table for 8 months now. I was just about to throw it out. I see that it is a common problem and now I may be able to have the tv repair person locally get straight to the problem and keep the repair bill down. I will never purchase a Philips product again. So far, $300 down the toilet. How much more to fix? Sorry to hear everyone got royally screwed, kinda sounds like a class action law suit?
05/01/06 @ 18:57
Comment from: Herman [Visitor]
Philips has truly the worst customer support I had ever the disgrace to deal with. They simply don't care. After 7 phone calls and three emails without response I just gave up. I hope to replace all Philips appliances at home as soon as possible, I feel cheated everytime I see this name at home. A true shame.
05/10/06 @ 16:18
Comment from: karen [Visitor] · http://vistor
I been having trouble with my phillips model 27pt5441/37. I took it to a repair shop where his turned the tuning screws it brought the tv back to life for a month. Now its back to the flashing green light and no screen and shuts off after a few seconds but i do have sound. Should i just get another tv? This is the last time i will buy phillips or a tv at kmart
06/04/06 @ 12:53
Comment from: Chris Johsnon [Visitor] Email
I have the white screen and the lines. I have narrowed it down to one capacitor and one IC chip. Replaced, fixed the problem exactly one year later, guess what??? SAME PROBLEM AGAIN!!! Too poor to fork out another 300 dollard for a new TV. What a sorry company! I just wanted to add my to cents to spreading the word, DONT BUY PHILLIPS, I have a sony trinitron that is 16 years old and I am watching it right now.
08/20/06 @ 17:52
Comment from: DARREN MAUS [Visitor] Email
I Had the same problem with model# 27pt6441/27 Phillips was very accomadating I took my tv to a local repair shop about 15 miles away. I had it repaired and it seems to be working fine I am just expecting it to break before the 1 year warranty is up. which is coming up right around the corner I had purchased the tv in feb. 06 it broke in sept.06. I had bought as a "returned item" thru a local electronics store fry's electronics. When fry's wouldnt do anything about it I went to phillips, and they stated the tv was registered in sept,04 by fry's electronics. So I was lied to buy fry's, because it was a floor model. To make things even worse when the tv repair shop opened up the tv there had already been two parts replaced. I understand phillips has built a television that doesn't have a long life expectancy, but they took care of it in a timely manner. I guess what I am trying to say is if you are in phoenix,az dont go to fry's electronics. They are stone cold liars.I do agree that phillips should replace the tv or you should have drove the distance to have it repaired. I myself am going to demand another years warranty be added to my television from the date of repair, since the television broke within the first year manufacturers warranty , and I am confident that I will get it.
10/08/06 @ 14:19
Comment from: santos in texas [Visitor] Email
hi, i have the turn off problem in my 43p8341 model. i have tried w/philips and was sent to a repair shop i dont trust. of course the warranty was gone. the tv went out about 2yrs after i bought it and it has been parked for a year and a half. i found a part number, 313501707641, that might be what i need. im gonna try radioshack like sally suggested. you just convinced me in not buying another philipsmagnavox. but if anyone can tell me where i can find the above part, let me know. thanks
12/10/06 @ 15:02
Comment from: Diana [Visitor]
Hi,
I purchased a philips 27" model 27PT6441 in December of 2004. It stopped working in July of 2006. I spent $125. on a repair. It stopped working again a couple of days ago. I am experiencing the same terrible customer service from philips. I have filed a complaint with the better business bureau. I hope to say that the issue has been resolved, but I don't have a lot of faith in philips. My Sony tv is still working after 17 years!!!
01/23/07 @ 10:07
Comment from: Rosye [Visitor] Email
We have a 32PT6441, bought in March 2006. Had problem with some board inside that controls picture about 2 months after we purchased. At least this was covered under warranty. Over the past two months, the tv started to shut itself off right after you turn it on. It will come back on if you hit the power button, but will shut of again within a few seconds. After this on/off struggle happens a few times, it will finally stay on, most of the time. It is progressively getting worse, sometimes I have to turn it back on 10-15 times before it will stay on. I've noticed on line that a number of complaints are out there regarding the tv turning itself off. I'm still under warranty for parts, but not labor. I'm sure the labor won't be cheap. There is only one factory approved repair shop in my area, and they don't have much good to say about Philips. Because of the size of this tv, I need to have in home service, which I'm sure will cost even more. Does anyone know a fix for this, and if so, where would one go to get the parts?
02/05/07 @ 07:05
Comment from: Lee Rhoad [Visitor] Email
I have the exact same problem with my Philips 26PW6341/37. Purchased in Nov 2004, in Summer of 2006 it started loosing the color and only showed up in black and white with lines about 1/4 inch apart across the entire screen. The customer service told us to unplug it for 15 minutes and it should fix it. It did. Now in April of 2007 it just shuts off after 10 minutes or so. The picture goes off and just has sound for 30 more seconds then it shuts off entirely. The green power button flashes three times,pause, two times, long pause, then once, pause and then a long light...then repeats. It is obviously a code of some kind. When I called the customer service again, they said they had no idea about the flashing code...what a JOKE!!! They gave me a service center about 30 miles away. Will try to find the parts listed above and fix it myself. I really feel like I got ripped off big time on this one. My parents sony they bought in 1982 still has a perfect picture!!!
04/06/07 @ 22:19
Comment from: Linda [Visitor] Email
I have the same model 27pt6441/37. It has developed a thin film/1/4 inch white line acroos the top of the screena nd the picture does not go all the way up to the top. Like most of you I called Phillips and they never returned my call nor did they respond to my email. It appears that my tv had already been registered so I could not register it. Any thoughts repairing this problem. Oh! I did try what the manual suggested and unplugged the Dvd player and made sure it was not in wide screen mode. It did not help, the filmis still there and the picture still does not go to the top.
04/29/07 @ 13:13
Comment from: Linda Harper [Visitor] Email · http://www.giannasgems.com
Good Read still in 07! Still looking to get my Philips wide screen volume fixed. After reading your article however, I do know who I'm not going to ask... Too much trouble...
I had to laugh at how you thought no-one would actually read your article through. Different thoughts now I bet! Thanks for the info!

05/28/07 @ 10:04
Comment from: BERNICE A. DOLECKI [Visitor] Email
HAVE A PROBLEM WITH PHILIPS 21 INCH
MODEL 20PT6245/37/SERIAL# DN1A053013706
THE REMOTE CONTROL STOP WORKING. TRY TO REPLACE IT WITH A UNIVERSAL REMOTE WHICH
TO MY AMAZEMENT DOES NOT WORK. THE NEW
REMOTE IS FINE IT PHILIPS CENSOR THAT IS NOT WORKING. IF THE NEW REMOTE WILL WORK ON MY OTHER TV & NEIGHBORS TV'S
THAN PHILIPS HAS ANOTHER PRBLEM. MY SET IS ONLY 6 MONTHS OLD. IF I HAVE TO BANG MY HEAD FOR RESULTS FOR GET IT.

WILL GO AN BUY A SONY AGAIN. WHY I PURCHASED A PHILIPS I WILL NEVER KNOW.

AFTER READING THE PROBLEMS WITH PHILIPS
TV'S MAGNAVOX SHOULD BE ASHAME OF THEMSELF.


06/25/07 @ 08:36
Comment from: abe [Visitor] Email
We purchased our tv in early 2006 3 months later it quite working. Went to Kmart where we bought it, but that store had closed down. So we went to the next Kmart over. They refused to pay to get it fixed. We even payed extra for the extened warrenty. So Kmart told us to call Phillips. So we did. Three months passed of us calling them and phillips giving us a run around. Final Phillips authorized for us to have are tv fixed. Six months after having it fixed it brakes again same problem. Called Phillips. This time only one month of run around, but then after it was at the repair place they refused to pay for labor. After one month of being switch to every operater, employeed by Phillips, we paid the labor cost. A week later phillips calls us and okayed the labor cost. I said great we already paid it so send us the check. It's been fours months and we don't think were getting the check. Now though our tv is broke again we can watch it for a little bit, then it shuts off and flashes a code. We tried unpluging it, but nothing seems to work. Time for a new TV I guess.
07/12/07 @ 21:06
Comment from: Pat From T-county [Visitor] Email
I too have a Philips TV but my model # is 27PT543S37A.Manufactured in Jan.2004.It turns off then clicks several times inside.I keep it unpluged now until I can get other information about the problem.But I do know that they can tell me all they want about unpluging it, or turn it off then back on, but there is a problem and I quote "It is a problem".It could burn my house down!!!!!!!!!!!Never a Philips again.
07/18/07 @ 21:38
Comment from: Annie [Visitor] Email
My father bought me a 32" Phillips telvision - model # 32pt5441/37 for a wedding gift about 18 months ago. My TV also began acting up with the white lines at the top of the screeen. A few days later it would only come on to a black screen with colored lines across the top for a few seconds then it would turn off. My father bought the insurance and extended warranty for the television, unfortunately my husband is in Iraq and most of our things are in storage. I am planning to go to Best Buy today and see if they still have the information, but I am not hopeful. I will probably have to buy a new TV - not a PHILLIPS!!!!
07/29/07 @ 11:02
Comment from: Jane [Visitor] Email
WOW! We un-knowingly bought our condemmed Phillips in the fall of 04 or early in 05. It turned itself off many times the past two years, and i just shrugged it off thinking there must be something to the rumors of our house being haunted. It looks like it took it's final leave of absence last night. Now I understand why our son's mp3 player broke within two weeks of him receiving it. Yes...another Phillips. NEVER AGAIN! We bought ours from Costco so i don't think it matters where it is pruchased from.

Thanks for all the information...I am now going to suggest to my husband and kids that dropping it off the balcony is a good idea after all.
08/03/07 @ 14:10
Comment from: Justina [Visitor] Email
Bought the 27pt5441/37 in 2005, and only used it during summer months. It "died" last week. After "Googling" Phillips and the model number, I was flabbergasted at the scope of this problem! Phillips website's answer to my query was to get the set to a repair shop---no comment on this persistant problem! So, I'll attempt what worked for "Sally", and will NEVER purchase a Phillips product again. So much for "Quality Assurance" and customer service. It appears once you've purchased their product---they disavow any responsibility for problems that arise. Unfortunately for them, companies that demonstrate this kind of attitude rarely survive once word gets around!
08/11/07 @ 01:17
Comment from: David Letterman [Visitor] Email
I have purchased both a 20" Magnavox and a 20" Philips Flat Screen TV. Both of these have died within a year from purchase. The Magnavox I did nothing with but replace it with the Philips. Now that the replacement has died as well, I am ticked. I contacted Philips
Customer Service, which was a waste of time. I spent over an hour on the phone taking to an operator and then the operators supervisor, who was even ruder than the operator. When asked to speak to her manager, I was given his name and told that he did not take phone calls. She refused to transfer the calll to him or to a swithboard operator nor would she give the address of the call center so that I could write a letter. I will probably never buy another Philips or Magnavox product but that does not solve the problem at hand. If anyone has started a class action suit, please advise and count me in. My next step is going to be sending a letter to the Knoxville, Tenessee address, filing a suit in small claims court and notifing the BBB locally. Please post a response to this complaint if anyone has any other sugestions.
08/25/07 @ 15:42
Comment from: Nick [Visitor] Email
Well at least I'm not the only one with this Philips27pt5441/37 problem. My set lasted from around April 04 to last night when it took a dump on my soul. Nearly 3 1/2 years of near constant use for a Wal Mart floor model isn't too shabby I guess. Anyway, same problem with the power indicator blinking and no picture. I had to have it repaired in 2005 and by the grace of god, it was still under warranty. I know Philips makes a crappy product but we have all made even crappier decisions to buy one of these horrendously overpriced paperweights.
09/09/07 @ 09:15
Comment from: Justina [Visitor] Email
Tried to get the part that "Sally" mentioned-Radio Shack has no record of any such thing. Did purchase new fuses (which were burned-out) and each time one was replaced, the Phillips would come on for seconds, then the fuse would blow, and of course-no TV. Still trying to figure out what to do next. I've had TV's that have lasted for YEARS, and I can't believe with technology being what it is today, that this problem exists. Even more important, I can't believe the company persists in doing nothing to remedy the problem. I see LOTS of sales on Phillips products, but I will never buy one again.
09/11/07 @ 17:30
Comment from: Bigmama [Visitor] Email
After reading the post made on this site,sad to say that I am happy that it's not problem that only I had.
I've owned two Philips/Magnavox TV's, and both have given out on me.
The first was a gift, the second I purchased.
When the first set went out, I was unable to get the company to repair it, and when I took the set to a repair shop, it would have cost more to repair it than to buy a new one.
Well I simply tossed that one on the curb, thank goodness for the trashman!
I am about to do the same with the second set.And I will never purchase any product produced by this company.
But it's just a trend of today's manufactors, quality and customer service is no longer prized, just the power of money. Products are not made to last, if it was, the company will make no money.They make the money by people rebuying and warrenties that they do not intend to honor.
I am not an electrican nor do I know one,so looks like another philips is gonna be decorating the curb!
10/02/07 @ 23:07
Comment from: Diana MacKenzie [Visitor] Email
I purchased the Philips TV, model #32PT5441/37 11/18/05. It is now 10/18/07 and like all of the horror stories I'm reading, our TV, this past week, started having white horizontal lines at the top of the screen. I decided to look on the Internet for a solution and came across this website. I told my husband of the what I had read and strangely enough within a couple hours the TV went black and turned off. My husband tried turning it back on only to get colored lines across the black screen and then turn off again. From reading the experiences of others we knew that solving the problem was hopeless. He got so mad that he unplugged the TV and threw it into the bed of the pickup where he will take it to the dump.
I purchased the TV at Best Buys and in the past couple of months have had nothing but problems with Best Buys...we too will NEVER purchase a Philips product or purchase anything from Best Buys.
10/14/07 @ 10:49
Comment from: mrP [Visitor] Email
hi, very interesting stuff.

i too used to prefer philips stuff to other brands, but over the past few years i've had second thoughts...

firstly, the speakers in my philips TV are awful, even at low/moderate volumes they distort and make some very strange noises, more so with speech at a certain frequency it seems.

then, my amp, which of course is also philips, the amp is fine but the speakers... well, they are the same as the TV - they distort exactly the same.

but now..

my TV has developed a strange fault, (same with another reader of this site). it simply refuses to "listen" to the remote. and i know for a fact the remote is fine (and the batteries) i've even tried a brand new philips remote but it's the same.

is seems to be the TVs IR reciever not wanting to allow the remote to be used.

i would like to ask the other person who has similar problems, if he/she has any other devices which could be in any way part of the problem, for example do you own a set-top digi box that is under the TV? i ask because we have a NTL/virgin cable box directly under the TV, and it used to respond to the TVs remote, it didn't do anything appart from light up the LED on the front, every time a button was pressed on the TVs remote it would light up on the digibox. but it has stopped doing this now, so i am confused.

the problem is that, i need to use the remote to mute the TV, because simply plugging in headphones doesn't mute it. you must press the button on the &$^%%$ remote control. it's a pain in the ass!

thanks,

mrP

PS. we are so fed up of this TV we want to get rid of it and by a nice 37" LCD. but how can i sell this when it doesn't work? i am very annoyed, and will not buy a philips LCD.

my email address is thetekken@hotmail.com
10/15/07 @ 15:50
Comment from: N. Harrison [Visitor] Email
On September 2, 2007, I purchased a 19 " Magnavox (Phillips) television from Circuit City in Rockville, Maryland, store 00866. The TV is a LCD model 19MF337B, serial no. BZ3A0725631231. The television had problems from day one. Because the TV was a digital model, I thought I just had to get use to it. It progressively got worse. On the morning of October 19, 2007, there was no volume and no picture. I returned the TV to the store and was told because 30 days had passed they could not do anything. Keep in mind, I purchased the television September 2, 2007 and it went out all together October 19, 2007. Throughout the day I found the customer service, local and by telephone was extremely poor or shall I say did not exist. The assistant manager of the Rockville store told me I could call Magnavox 1-800-705-2000, Direct line for service and they would give me an option of cross shipping which means a replacement television would be mailed to me and a prepaid shipping box and label would be mailed to me so I could return the defective television. I first talked to a Neero Solajas who gave me a reference no. of 5FWYQ. He told me I had to call back and give the serial number and the problem would be taken care of. It was not. When I made the second call and gave the serial number I talked to a "Jake" in Manila. He was very rude refusing to give me his full name. I requested to talk to a supervisor to report his rude responses. After waiting on the phone for several minutes, a Mike Stamaria, supervisor of customer care informed me that I needed a credit card to make the exchange. Why would I trust Magnavox with a credit card number. I have been cheated out of $350.00 and told they will not replace their defected product unless I give them a credit card number. I too would like to be included in a class action lawsuit. I think we should also purchase a newspaper Ad and expose this problem from coast to coast. I will be pursuing my issue with the owner of the Circuit City Rockville, Maryland store and Phillips corporation. Those of you who do not know, Magnavox and Phillips are one in the same. I praise those of you who have made comments on this sight. We, as consumers, must take action to remove defective products off the market. At the least, we need to notify unsuspecting consumers so they will not fall in the trap we fell into. I noted even Dave Letterman was a victim of Magnavox (Phillips) televisions.
10/19/07 @ 14:11
Comment from: mrP [Visitor] Email
was told by an NTL/Virgin Engineer that the reason my Philips TV "ignores" the remote is that we have low-engergy lightbulbs - which produce their own infra-red signals, which can confuse certain TV receivers, odd but maybe true.

anyhow, i have sold the TV to a friend who says it doesn't bother him either way, because once the TV is on, he will be using his Sky remote, so that's fine.

we have also replaced the Philips TV with a nice Sony Bravia, with a 40" screen and free DVD recorder.

so, at least we're happy...

for now...

mrP.

PS. does anyone still read this?!?
11/29/07 @ 07:19
Comment from: Lakshminarayan [Visitor] Email
MCD 290 Is not working which was puchased before 10days and no response from your end. So kindly do some arrangements for Refund or Replacement.
12/05/07 @ 03:42
Comment from: william blakeway [Visitor] Email
purchased a magnavox(phillips)11/14/07 atsam's model 32md357blcd tv with built indvd player. the dvd player has never worked. advised by phillips 1-800-705-2000 that i needed to take the unit 60 miles for repair. because of my age and distance ask them to pick up or replace the unit - they would not - warrenty states they can at their option. delivered tv to repair store 12/5/07 with indication that all is not free/or covered under warrenty??? store asked if unit was damaged in transportion can you see what's coming - this one is headed to small claims court baldwin county alabama will keep you posted.
12/05/07 @ 11:20
Comment from: Scott [Visitor] Email
My Philips Model 27PT5441/37 stopped working today. Turned it on, saw a light on the screen and then it turned itself off. After reading these comments I believe I am out of luck.
12/09/07 @ 19:21
Comment from: Justina [Visitor] Email
This whole episode, & the experiences of others, has really been a "downer". I see many sales on Philips, but avoid them like the plague, & have told anyone who will listen, what my & others experiences have been. Still can't believe we're just handing over money & not expecting SOMETHING in return! Hope someday, someone will listen! There needs to be a return to quality & concern for customer satisfaction.
12/20/07 @ 20:41
Comment from: Nir Ghale [Visitor] Email
Bought a 68cm CRT 100Hz progressive scan Philips TV in 2003 for AUD 1700, switched itself off in 2005 and had it repaired under warranty, now in 2008 it has begun to switch itself off again. As someone in this thread pointed out, this is hardly acceptable with today's technology, especially with 'reputable' brands such as Philips.

Thought logical thing would be to switch brands but once bitten twice shy, so decided check on other brands.

Googling reveals that this problem is not proprietory to Philips. Sony and Panasonic have similar problems aplenty.

Have electronic giants started to deliberately implement short-term obsolescence in their products so that they can boost sales via replacement purchases?

Oooh sends a shiver down the spine to think that one might spend a fortune on a 'good quality' product from a 'reputable' brand for the long haul little knowing what lies in store. Did thought crashing prices of electronics was too good to be true.

If the Chairperson of International Ombudsman for Consumer Affairs happens to read this, would you kindly note please.
01/04/08 @ 05:27
Comment from: Lance [Visitor]
I have the same model 27pt6441/37. Mine does something similar, It displays nothing on the screen but white and the little orange box in the corner on what channel its on, it does not show video on cable or any of the other inputs, just the white screen
05/16/08 @ 01:44
Comment from: stephen [Visitor]
I'm having a hard time differentiating between position #3523 and #3507, does anyone have a picture? Also, can you not just change the position without replacing the part? I'm having a difficult finding the part
06/23/08 @ 19:44

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