« Fall 2010 TV In ReviewThankful. »

Amazon Fail

I'm having a problem and when I really start to think about it, I know it's a really silly thing, but it still bums me out. I love Amazon Prime. It's one of my favorite things. I like that I can order an item when it is on sale and not have to spend at least $25 for free shipping and I get it insanely fast. It especially makes holiday shopping a breeze. One of the highly touted features of Amazon Prime is free Release Date Delivery for select items such as video games and movies. This has been pretty awesome, up until now.

Several weeks ago I ordered the Collector's Edition of World of Warcraft: Cataclysm. Yeah, I'm playing WoW again. That happened. Anyways, the product featured the much famed Release Date Delivery but to my disdain when I got home from work yesterday it was not there. I checked the tracking number and it showed the item as still in transit. It hadn't even shipped until that morning. Even though the Amazon tracking was still touting my delivery date as December 7th, Fedex was saying the real story. I wouldn't be flying in Azeroth until the 8th. Yes, I know, it's only one day. But I can't play today. Or tomorrow. I was all set to play yesterday. If I had known Amazon could not deliver on their advertised service, I would have purchased the Blizzard direct download so I could play the game as soon as it launched.

A strongly worded email to Amazon received a form email reply that didn't even address my actual issue and a promo certificate for $10 so they could get me to spend more money. I'm going to call today to try and talk to a person. I don't want money, I just want to know what happened and why I should ever buy something for release date delivery ever again. For a minute I almost swore off Amazon all together, but I know everyone makes mistakes, even awesome shopping websites. I did cancel my video game pre-orders I had with them, at least for now.

Update: I just got off the phone with Amazon. I am very pleased with their customer service. I was able to talk to someone on the phone immediately. I guess their initial form response just really rubbed me the wrong way. The person I spoke to on the phone gave me an explanation, which is really all I wanted. I don't think that was too much to ask for. All is well.

posted by brendoman | 12/08/10| 08:49:00 am| Rants and Raves, I'm a Big Geek, Anything Else, WoW|


9 comments

Comment from: Richard Neff [Visitor] · http://writingbloc.tumblr.com

Heya, how did they explain the delay?


12/08/10 @ 10:41
Comment from: Luis [Visitor] · http://asjkdhfajks.com

What level were you when you stopped playing? I just hit 81 with my huntard. A couple of my friends are already 83 lol, and there were 85s running around yesterday. D:


12/08/10 @ 10:43
Comment from: brendoman [Member]   · http://brendoman.com

It shipped from Delaware and there are major storms and what not happening. Even Release Date Delivery is no match for old man winter.


12/08/10 @ 10:45
Comment from: brendoman [Member]   · http://brendoman.com

Luis, I was level 70. So yeah, still have a ways to go in Northrend. But I want to fly around Azeroth so bad and maybe roll Goblin.


12/08/10 @ 10:48
Comment from: Luis [Visitor] · http://asjfhasjkd.com

Goblin starting storyline is so much better than Worgen’s. Flying in Azeroth is magical.


12/08/10 @ 11:01
Comment from: Richard N [Visitor] · http://writingbloc.tumblr.com

Whoa wait! I wasn’t going to start a new char just yet but goblis FLY?


12/08/10 @ 15:30
Comment from: brendoman [Member]   · http://brendoman.com

Goblins don’t fly without a flying mount, no. Worgens are their own flying mounts though. But with Cataclysm all characters level 60+ can train to fly in Azeroth.


12/08/10 @ 16:16
Comment from: NoCalMike [Visitor]

Never played WOW, but your discussion is kind of intriguing me. What kind of machine do you need to run the game decently though? My computer doesn’t suck, but it isn’t a gaming beast.

Also, would this be a life-vaccum? Haha.


12/09/10 @ 14:48
Comment from: brendoman [Member]   · http://brendoman.com

You can find the requirements at the Blizzard site but if you have a halfway decent machine you should be pretty good. You have to have at least a 2Ghz processor and 2 GB of RAM I think (I have 4) and a semi decent video card.

It can be a life vacuum, definitely but if you are a busy guy like me it’s still very fun for casual play.


12/09/10 @ 15:57