| « Merry Christmas | brendoman.com podcast: Farewell to Gringo, Part 1 » |
I'm ready to scream right now. My cable has been out since Thursday night. First they told me it was cable box and the lady told me to bring it in on Saturday. The place was closed on Saturday. So I called to tell them that and also that it wasn't just my cable box but that all the cable was out in the house. They then told me they would send someone on Monday (today). So this morning I got a call saying my appointment window was from 9AM to 7PM. WTF??? So I called to see if I could get a more accurate time window. This time the lady asked me for my account number which I couldn't find and they had never asked for before. When I couldn't find my account number I asked why they were asking this since they usually just ask for my phone number and last four digits of my social. She said it was for security reasons. Security reasons since yesterday when I last called? She wasn't sure so I asked to speak to someone else. She then freaking disconnected me and I had to call again. So I finally talk to a sane person who knew what they were doing and said that they couldn't give me a more accurate time window but that someone would be there today and would call a half hour before. So I'm confined to my house instead of doing something fun like go to a movie or hang out with friends or what not. It gets to be 6 PM and no one has called. I call and see what the deal is and they tell me I was never on the schedule today and it was a misunderstanding. Now someone is coming on Wednesday and I'll probably have to take off work for a little bit since the window is once again 9 AM to 7 PM. This is seriously the worst customer service I have ever received. I have received incorrect information from at least three people. I still don't have cable. My Christmas Eve sucked ass. Thanks Time Warner.
Boo-hoo, you couldnt watch tv for a couple of days. With all that's going on in the world; homeless folks freezing to death on the streets, soldiers dying in the middle east, etc etc. I'd say you have it pretty good right now, you fat fuck. 
Wow. I honestly don't give a shit about the cable. It's the fact I had to sit around doing nothing on Christmas eve when I could have gone out and spent time with loved ones or anything for that matter. I'll remember to never complain about anything ever on my personal blog. Thanks. 
Hey "Pathetic," your name is quite fitting.
And besides... if you don't like the blog, *don't comment*!
I'm not going to ban someone just for saying stupid crap like that. Besides, I'm pretty sure I know who it is and it doesn't surprise me at all. I just wanted to let folks know who didn't already how horrible Time Warner's customer service was. Maybe I could have done so in a better way, I don't know. But I was pissed off about it so I wrote about it on the blog. But if someone has to resort to a played out personal attack that only makes them look like an idiot, that's fine by me. 
The IP address is in Vallejo, CA. That narrows it down some. 
Ok, I know it's just some idiot rambling, but the whole logic of his attack really pisses me off. Noone is going to argue that all those bad things are out there and happening, but does that mean we should stop our lives completely and all focus on fixing them? My god, now someone can't rant on thier own blog without being a heartless bastard. Give me a fucking break. 
i have time warner in manhattan. since ive had them, cinemax, hbo and showtime get horrible signals which make them impossible to watch. it freezes up the screen for seconds, or even minutes, sometimes it's even completely dark. the other day they were supposed to come btwn 10 am and 2 pm, and i called at 2:30 to ask why no one showed up, the monkey said the appt was cancelled b/c a tech supposedly called at 10:30 and no one picked up. complete bs- any calls would be indicated by my call logs on my phones. 
Time Warner Cable really does suck. How do they sell you boxes, software and TV programming that is not anything like what is advertisied?
I just started working for TWC and it is pretty embarrassing how many calls we get like this. I get yelled at constantly by people. Don't know how much longer I can stand. 
I worked (notice I said worked) for a company in Columbus Ohio called Infocision. It is a marketing company that does Telesales. We got the billing overflow from Time Warner. I am so fucking glad to have quit that job. I wouldn't go back there ever again. I got people bitching left and right about the bills, the cable service, technicians not showing up,the whole nine yards.
See that's the rub, you can't change cable companies. You can go dish, but it would cost more since I still want cable internet. 
I live in Manhattan and have had TWC for serveral years without any problems. The phone and cable work great but the internet is so so since I've gone wireless. Their customer service use to be good. Their tech dept calls are routed to the Philippines. Very nice people, polite, and patienct but they don't know what the F they are doing. RoadRunner also sends calls to Philippines. Earthlink doesn't even have customer service at all, it's done online by idiots. Any company that outsources jobs to other countries deserves to go out of business. 
Why the hell do I have to give my frickin phone number 3 times in tehir fucking phone system. I hate time warner 
http://esupport.fcc.gov/complaints.htm
Achewood: The Great Outdoor Fight by Chris Onstad
Stephen King The Stand: Captain Trips #1 (of 5) by Stephen King, Roberto Aguirre-Sacasa
XML Feeds
